Any data you make available to Lifextreme will be understood as obtained, processed and transmitted in strict compliance and in full compliance with the requirements established in the GDPR and legislation in force.
Data Protection Officer and Data Protection Officer:
Address: Rua Prudencio Franco da Trinidade, nº4, 2655-344, Ericeira, Portugal
Type of personal data, Purposes and Grounds for Processing:
This policy covers Lifextreme’s online and offline data collection activities, including data that it is collecting through various channels, such as brand websites, agencies and events / fairs in which Lifextreme participates.
Lifextreme collects and processes your data for a number of purposes:
Reservation or purchase of services: There is a set of data that must be collected, so that Lifextreme can organize and provide the requested service (including sending the booking confirmation and travel documents), as well as to manage any complaints related to the reservation or purchase of services, such as, name, date of birth, identification document details, address, number of loyalty cards, mobile or telephone number, e-mail address , data relating to travel preferences, data relating to interests, reason and complaint details, special occasions and special requests. The basis for collecting this data is the management of the contractual relationship and the legitimate interest of Lifextreme.
In order to obtain a visa, Lifextreme may have the need to collect certain types of data requested by the issuing entities, those strictly necessary for the issue, such as: passport data, vaccination bulletin and criminal record data for compliance with obligations certain countries of destination. The basis for the collection of this data is the fulfillment of a legal obligation.
Conducting satisfaction surveys: in order to assess your level of satisfaction with the services provided, Lifextreme will be able to send you quality surveys. Customers are not obliged to respond to these quality surveys, which aim to collect opinions about the services provided, in order to improve / develop them. The basis for the processing of this data is Lifextreme’s legitimate interest in continuously improving the quality of its services.
Management and administration: the data collected so that Lifextreme can fulfill its accounting / tax and legal and administrative obligations, typically includes your name, address and Tax Identification Number. The basis for the processing of this data is the fulfillment of a legal obligation and the legitimate interest of Lifextreme in managing the relationship with the customer.
Commercial and promotional communications: Lifextreme collects data such as name, telephone or mobile phone number and email address, in order to provide you with information about services that may be of interest to you (for example, marketing communications or campaigns and promotions) , collecting your consent when necessary. At any time, you may object to the processing of your data for these purposes, as stipulated in the paragraph below “Exercise of your Rights”. The basis for the processing of these data is Lifextreme’s legitimate interest or, when requested, its consent.
Management of hobbies or promotional events: the data collected so that Lifextreme can consider and manage your participation in a given hobby or promotional event, are in general the name, address, mobile or telephone number and e-mail address. For more information about hobbies and other promotions, you can consult the regulations or terms and conditions included in each hobby / promotion. The basis for the processing of your data is your consent.
Provision of personal data:
As part of your reservation and / or purchase, Lifextreme may transfer your data:
To service providers (such as airlines, hotels, rent-a-car companies, operators, insurance companies), so that they use them for the purpose of correctly providing each requested service (in this case, the data will only be used for that specific purpose) and to comply with the legislation of the destination countries;
Government authorities (eg, immigration, border control, public security and security and anti-terrorism entities).
Within the scope of merger, acquisition and / or incorporation processes in which it finds itself, when such transfer is necessary within the legitimate interests of Lifextreme or third parties to whom the data is communicated. The processing of your personal data may also be carried out by service providers, acting on behalf of Lifextreme, namely marketing and digital and social media agencies, accounting management services, auditors and lawyers, external entities that supply us technological services, such as suppliers of computer platforms, hosting services, maintenance and assistance of our databases.
International Data Transfers:
Depending on the destination to which you are traveling, Agência Abreu may need to transfer your data to service providers, inside or outside the European Union (provided that such transfer is essential for the execution / provision of the service).
Any transfer of personal data to a third country will only be carried out in compliance with legal obligations or provided that compliance with applicable Community and national legal rules in this area is guaranteed.
Minority data is collected and processed with the consent of the parent or legal guardian. With regard to this data, parents or legal guardians can exercise the rights that the GDPR grants to data subjects.
Period of retention of personal data:
Your data is kept by Lifextreme for the period strictly necessary to fulfill the aforementioned purposes, except when there are conservation obligations imposed by the applicable legislation, or legitimate interest, which impose the maintenance of your personal data for a longer period.
Personal Data Security Measures:
Lifextreme uses appropriate security measures to protect your data, including appropriate technical and organizational measures to protect it against abusive or illegal treatment and against accidental loss, damage or destruction.
The data is processed by Lifextreme employees or by authorized service providers, accessing only the data strictly necessary, depending on the specific purposes for which the data was collected.
Exercise of your Rights:
As the data owner, you can exercise the following rights, within the legally established limits:
Access to personal data [When submitting an access request, you will be provided with access and details about the personal data processed by Lifextreme.]
Correction of personal data [If your personal data is incomplete or incorrect, you can request the correction of it.]
Right to be forgotten [When exercising your right to be forgotten, Lifextreme will, if applicable, erase your personal data.]
Personal data portability [When requesting the portability of your personal data, you will receive the personal data you have provided and which are processed based on your consent or the performance of a contract.]
Opposition to the processing of personal data [For reasons related to your particular situation, you have the right to object to the processing of your personal data by Lifextreme carried out based on legitimate interest or in relation to direct marketing.]
Revocation of consent to treatment [If you revoke your consent, Lifextreme will remove your consent from the activity you specify].
The exercise of these rights depends on a written request (including a copy of a document proving the client’s identity and mention of the right or rights you wish to exercise), to be sent by one of the following channels:
Mail: Rua Prudencio Franco da Trinidade, 4, 2655-344, Ericeira, Portugal
After sending the request with the necessary information, Lifextreme will respond within one to two months, taking into account the complexity and the number of requests.
If you believe that there is a problem with the way Lifextreme is handling your data, you have the right to file a complaint with the national supervisory authority (National Data Protection Commission – CNPD) at www.cnpd.pt.